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RETURN POLICY - VALARPIRAI MART
Last Updated: 08-11-2024
At Valarpirai Mart, we are committed to providing you with a hassle-free shopping experience. If you are not completely satisfied with your purchase, you can return the item(s) within the specified timeframe for a refund or exchange. This Return Policy outlines the terms and conditions for returning products purchased from our platform.
1. RETURN ELIGIBILITY
1.1. Return Period
- You can return most non-perishable items within 14 days of delivery.
- Perishable items, custom-made products, and digital goods are not eligible for returns.
1.2. Return Condition
- The item(s) must be unused, unworn, and in their original condition, with all tags and packaging intact.
- The product must not show any signs of damage, wear, or use.
- Consumable products (e.g., food, personal care items) must be unopened and sealed.
1.3. Exclusions
The following items are not eligible for returns:
- Perishable goods (e.g., fresh produce, dairy, bakery items)
- Custom-made or personalized products
- Intimate apparel and undergarments
- Opened software or digital products
- Gift cards and vouchers
2. RETURN PROCESS
2.1. Initiating a Return
- To initiate a return, login to your Valarpirai Mart account and request a return or contact our customer support.
- You will be provided with a return authorization number and instructions on how to package and ship the item(s) back to us.
2.2. Shipping the Return
- You will be responsible for the return shipping costs, unless the return is due to our error or a product defect.
- Items must be shipped back to us within 14 days of receiving the return authorization.
- Ensure the package is properly sealed and labeled with the return authorization number.
2.3. Refund Processing
- Upon receiving the returned item(s) and inspecting their condition, we will process the refund.
- Refunds will be issued to the original payment method used for the purchase.
- Shipping and handling charges are non-refundable, unless the return is due to our error.
- The refund will be processed within 5-7 business days of receiving the returned item(s).
3. EXCEPTIONS AND LIMITATIONS
3.1. Damaged or Defective Items
- If an item is received damaged or defective, please notify us within 24 hours of delivery.
- We will either provide a replacement or issue a full refund, depending on the nature of the issue.
3.2. Force Majeure
- We are not liable for any delays or inability to fulfill returns due to circumstances beyond our control, such as natural disasters, wars, or supply chain disruptions.
4. CUSTOMER SUPPORT
If you have any questions or need assistance with a return, please contact our customer support team:
Email: valarpiraimarketing@gmail.com
Phone: 90037 18171
Live Chat: Available on our website during business hours
We are committed to addressing all return-related inquiries and concerns promptly and fairly.
By placing an order with Valarpirai Mart, you acknowledge that you have read, understood, and agree to this Return Policy.
